Dec 13, 2021

In a previous blog post, we discussed using off-the-shelf versus custom courses as part of a life sciences learning management system (LMS). A middle ground that blends the best of each of these approaches does exist. This entails customizing existing off-the-shelf courses. While a customized course is not rolled out as quickly as a standard course and requires a time commitment from your internal resources, the result is a course more tailored toward to your company and employees at less cost than a fully made-to-order custom course. 

LMS content and frames of reference

What does it mean to customize a course? A life sciences LMS course can be customized in a variety of ways outlined below. The course customization process contextualizes the course for your employees.  Research shows that people often process new information or knowledge in ways that makes sense to them in terms of their own frames of reference.  So, by incorporating company-specific information, you are providing a frame of reference for how your employees should process the information in accordance with your organization’s policies and procedures. 

How do you effectively customize third-party LMS content?

The most common ways that UL ComplianceWire has approached course customization based on client requests is as follows.  Please note that one or all of these steps can be applied to a standard course.   

  1. Incorporation of your company’s logo and branding into the course. 
  2. Incorporation of company-specific images such as employees, locations, pieces of equipment, flow charts, etc.   
  3. An opening message from a key executive or sponsor of the course. Messaging should explain to the employees the importance of this training for both the company and for the employee. This can be achieved simply via written text supported by an image, or via more complex media such as video.      
  4. Embedding links to your company policies or procedures.
  5. Adding specific information into the existing course structure and adjusting course quiz questions accordingly. A common approach is the creation of company-specific scenarios or case studies. 
  6. Adding an additional content topic to cover your company specific information and writing new quiz questions in support if this new content.
  7. Removing information that is not relevant to your organization.

Key features to look for in third-party LMS tools

Depending upon how closely aligned a standard course is with your company’s policies will drive the necessary level of customization and cost. Third-party tools such as UL ComplianceWire’sCreateTM rapid authoring and editing software can expedite this process for you. When evaluating third-party products to support customization of off-the-shelf LMS courses for life sciences organization employees, you may want to focus on features that provide clear and thorough guidance for building and publishing your own eLearning courses and content.

Carrie McKeague, Ph.D. is Manager, Content Solutions and Becky Philips is Learning Services Manager at UL ComplianceWire.

Additional resources to support life sciences LMS professionals:



  • Carrie McKeague and Becky Philips