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Effective Discovery and Design Methods – A Foundation for Success

Our human factors experts discuss approaches for uncovering user needs and design opportunities during the exploratory stages of product development.

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Watch now: Effective discovery and design methods – A foundation for success

In this webinar, Emergo by UL’s human factors experts cover a range of ways to approach early research and design opportunities (aka Discovery) to inform long-term product development plans.

Webinar date 

Aug. 24, 2023


Cory Costantino, design director, HFR&D
Julee Henry, lead human factors specialist, HFR&D

Conducting long-term, full-scale product development is an expensive commitment with inherent risks. Not only are there risks of business or engineering failures, but there is also the risk of creating the wrong design for the wrong users and user needs. Our team members will highlight how discovery and design activities can be scaled early on, yielding dividends in terms of uncovering unexpected opportunities and potential usability issues that might cause delays if found too late in development.

Webinar attendees will gain a deeper understanding of the following:

  • Benefits of conducting, and risks of avoiding early research and design activities
  • Discovery research techniques
  • Early conceptualization techniques
  • Setting a strong foundation of user needs


Cory Costantino, design director, HFR&D  

For over 20 years, Cory has helped guide products, from hand-held consumer electronics to medical devices and software user interfaces, from concept to production. He oversees and contributes to a wide range of projects, including designing and reviewing software user interfaces, instructional materials, product hardware and ergonomics and supporting early research and discovery activities during long-term projects. Cory has served as design director and co-founder of two start-up companies, as an adjunct professor of design, and as a design consultant. His unique and diverse experience enables him to deeply understand the intersection of client resources, user needs, and design vision. Cory is a board-certified human factors professional. He received his M.S. in Human Factors in Information Design from Bentley University and his B.S. in Industrial Design from Wentworth Institute of Technology. 

Julee Henry, lead human factors specialist, HFR&D 

Julee Henry is a lead human factors specialist with Emergo by UL’s Human Factors Research & Design (HFR&D) team. Prior to focusing on the medical industry she worked for 10 years in the automotive industry, where she led HFE activities, user interface design, and multidisciplinary user experience teams in the United States and China. Julee helps clients with formative evaluations such as expert reviews and customer research and develops key human factors deliverables including usability test protocols, reports, and HFE/UE summary reports. She holds a B.S. in Biological Systems Engineering and an M.S. in Human Factors Engineering from Virginia Tech. 

Explore our human factors software platform, OPUS™

OPUS offers a wide variety of training, tools, templates and regulatory guidance to help you stay ahead in your HFE activities.

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