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Human Factors Research & Design

Discover how our Human Factors Research & Design team of experts can empower the development of products with a safer, more effective and superior user experience.

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Optimize human factors research and design to bring medical products to market

Our consulting team has helped our customers succeed in hundreds of product development projects.

  • Over 50 full-time specialists
  • Offices in the US, Europe and Asia
  • Expert in US FDA and global human factors engineering (HFE)standards and expectations
  • Uniquely focused on the medical and healthcare domain




We apply our know-how and experience in research, human factors, design and regulatory strategy to help you chart a path forward.

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User research

Through interviews, observations and myriad methods, we collect the insights needed to make key decisions and define user needs and product goals.

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Our human factors toolkit contains many types of analyses that focus on cognitive and physical interactions with products.

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Our holistic approach leverages user research and iterative evaluations to develop software, hardware and instructional user interfaces.  

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Evaluation and Testing

We conduct comprehensive design reviews and usability tests to evaluate and ultimately validate your product’s usability and use safety.

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Training and consulting

We strive to make products safer and more user-friendly by providing HFE training, consulting and regulatory strategy support.

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Building trust with customers

We want our customers to think of us as their trusted advisors. We freely share our knowledge and know-how to deliver an advantageous set of services for matching products to people's needs and preferences.

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Introducing OPUS: Our suite of human factors design and research tools

Optimal Product Usability Suite (OPUS™) — Emergo by UL’s human factors software platform — provides training, templates, tools and other resources to help you get your medical devices to market quickly. 

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Upcoming webinars

Expand your knowledge of human factors engineering, regulatory requirements, and innovative technologies by attending upcoming webinars presented by our top experts.

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Our consultants

Our consultants can draw on decades of experience in medical device regulatory affairs, human factors engineering, clinical research, and cybersecurity to help you.

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TalkingPoints newsletter

TalkingPoints is a round-up of news, insights and resources about applying human factors in the course of developing and validating medical devices, IVDs, combination products, and more.

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HFR&D publications

Gain deep insights into Human Factors Engineering (HFE) and its applications to medical device design by reading these publications.

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History built with experience

At Emergo by UL (part of UL Solutions), our Human Factors Research & Design (HFR&D) team has extensive experience helping customers bring products to market and enhancing best-in-class user experiences.


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