User research leads to a richer understanding of the factors controlling the quality of user interactions with your product.
User research leads to a richer understanding of the factors controlling the quality of user interactions with your product. Insights regarding user needs and preferences can be translated into user interface requirements, which can be reflected in user-centered design solutions. We perform research using a variety of methods, including:
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Direct observation is the key to understanding user needs and preferences for a new device or product. During observations, we usually record verbal comments and the time spent on various tasks, as well as document points of friction between people and equipment. For example, we might observe how anesthesiologists interact with their workstations and note that the clinician needs a larger work surface on which to prepare injections and complete paperwork.
Our team of more than 50 researchers and designers works from multiple research labs across the globe. We conduct research at our labs in Concord, Tokyo, Utrecht, and Chicago or at your facility as the project requires.
Our research team uses a range of interview methods to gather different kinds of user feedback, including:
Interview results complement the data gathered through observations and benchmark tests.
We learn a lot about user needs and preferences by conducting usability tests of existing devices. Sometimes, we test an existing product as a precursor to designing its replacement. Other times, we test the performance of competitors' products to establish benchmarks that, in turn, form a basis for user interface requirements and usability goals.
Our team conducts a large amount of user research focused on medical technology that serves life-critical purposes. Such research can help drive critical design decisions that could be pivotal in terms of obtaining regulatory approval and achieving commercial success. Our team of researchers can help you determine the best research methods for your device and can perform that research at your facility or in one of our labs. We have experience with a range of product types, including novel and high-risk medical devices, consumer products, household appliances, and more.