Case Studies

Building trust with customers

We want our customers to think of us as their trusted advisors. To achieve this goal, we do the following:

Freely share our knowledge and know-how.
Deliver an advantageous set of services related to matching products to people’s needs and preferences.

Present value engineering options when possible.
Help develop in-house HFR&D capabilities if that is the customer’s goal.

Deliver services on time and on budget.
Seek feedback to help us continuously improve our service.

Driven by experience to deliver better, safer, user-centered products

Our consulting team has deep experience in the medical device and combination product domains. But it also serves several other industries, helping to ensure that consumer products, industrial products, software applications, and automotive products deliver a great user experience.

myTSF™ adult and pediatric home screen design

Breathing life into a new use experience vision: The Smith+Nephew myTSF™ Mobile App

Learn how our Human Factors Research & Design team helped the Smith+Nephew myTSF™ Mobile App with user interface design, formative usability testing and HF validation testing.

Revita® DMR (duodenal mucosal resurfacing) System close up procedure

Fractyl: Revita® DMR (duodenal mucosal resurfacing) System

Discover how our HFR&D experts supported Fractyl on various topics, including the formative and HF validation test strategy of their product (Revita® DMR [duodenal mucosal resurfacing] System).

Nuubo®: The Nuubo System

Uncover how our HFR&D experts helped a small startup with no experience in HFE regulations bring a non-invasive, remote electrocardiograph (EDG) to market.

Stryker: Neptune 3 Waste Management System

Learn how our HFR&D experts helped Stryker development the Neptune 3 Waste Management System.

UCB Cimzia® AutoClicks®

Discover how our team of HFR&D experts supported UCB’s development of Cimzia® AutoClicks®.

Boehringer Ingelheim International GmbH: Respimat®

Learn how our HFR&D experts were able to assist Boehringer Ingelheim throughout the entity of HFE process.

National Institute of Standards and Technology (NIST): NIST GCR 15-996

Learn how our team of HFR&D experts conducted a multi-year research effort to develop guidance on the process of designing a user-centered electronic health record and specific software user interface elements.

Merck KGaA: RebiSmart

Discover how our HFR&D experts improved the usability and use-safety of Merck KGaA’s electronic autoinjectors to bring their device to market in Europe.