Building trust with customers
We want our customers to think of us as their trusted advisors. To achieve this goal, we do the following:
- Freely share our knowledge and know-how.
- Deliver an advantageous set of services related to matching products to people’s needs and preferences.
- Present value engineering options when possible.
- Help develop in-house HFR&D capabilities if that is the customer’s goal.
- Deliver services on time and on budget.
- Seek feedback to help us continuously improve our service.